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Shipping information:

 

 
 
1.Please contact us before returning items at


E-Mail: support@kotblack.com
Tel:1-845-210-6166 (8am - 6pm Mon-Fri  United States)
Address: 160 main st suite 2 millburn NJ 07041

 

2.Return of Free Shipped Items


If you return any items from an order that received FREE SHIPPING, COUPONS, or DISCOUNTS the return will make the FREE SHIPPING, COUPONS and DISCOUNTS become reversed.

3.Restocking fee will vary depending on the cost of the item(s):

(1.) 20% On all items that costs between $1 to $39.99

(2.) 15% On all items that costs between $ 40to $79.99

(3.) 7%:On all items that is over $80


 4.  Please make sure return your wigs in ORIGINAL, BRAND NEW CONDITION (unaltered, unworn, undamaged, free of chemicals, scents,      perfumes, sweat and any type of shedding skin cells attached) 


 5.Non-Returnable Item(s)
 
(1.)Discontinued items, Clearance items, Special sale items.
(2.)All lace wigs that contain lace including tape adhesives can only be exchanged for other lace items of similar value. They cannot be returned by for refunds.
(3.)Make up products, hair care products, Videos, DVDs, comb attachments, combs/brushes, foam heads and mannequins.
(4.)Any product that exhibits physical damage, any hair that is burned or missing hair pieces, and any hair that is missing the outside package.

 

6. General Return Policy and Exchanges

 
(1.)All requests for return or exchange must be made within 5 days of the delivery. All items authorized for a return or an exchange must be received at our main office within 7 days from the authorization date. Any refusal of a delivery will be regarded as return and be disqualified for an exchange.
(2.)ALL returning merchandise must be in its original sell-able condition with the original packaging, including all of its contents. Otherwise, your return will not qualify for a refund. You are also responsible for the costs associated with return shipping. Authorized exchanges will be shipped at your expense.
(3.)We are not responsible for malfunction or manufacturer defects of electronic appliances or merchandise after 24 days from the date of delivery, after which you must contact the manufacturer for warranty and repairs.
(4.)By requesting an exchange, you agree to be responsible for any fees incurred by us to process that exchange. All exchanges and returns will be considered final transactions.
(5.)We will not be responsible for issuing a refund if we do not hear from you within 30 days after the items have been returned. After this period, the returned items        will be disposed.
 

INTERNATIONAL SHIPMENTS

(1.International orders are shipped via USPS Priority Mail, unless special instruction is given 

(2.Transit time varies depending on destination location. Estimated delivery time is typically within 3-10 business days.

(3.We are unable to provide any additional documentation to local customs beyond what is already provided with the package

(4.Once the package(s) leaves our facility we have no control over the package(s) delivery route or delivery confirmation

(5.All orders are subject to local fees, taxes duties and customs. We do not cover these charges and the charges may be
           significant so check with your local customs office. Charges are not included in the shipping costs.